Terms and Conditions for Valvesonly Europe

1. General Terms

1.1 Company Information
Valvesonly Europe is a company incorporated under the laws of [Insert Country], with its registered office located at [Insert Address]. We are engaged in the manufacturing and supply of industrial valves for various applications.

1.2 Acceptance of Terms
By placing an order with Valvesonly Europe, you acknowledge and agree to these Terms and Conditions. We reserve the right to amend or update these terms at any time, and all changes will be effective immediately upon posting on our website or providing notice to you.

2. Product Information and Availability

2.1 Product Descriptions
All Products offered by Valvesonly Europe are described as accurately as possible. However, we do not warrant that the descriptions, including specifications, measurements, or images, are error-free, as some variations may exist between the actual Product and the online depiction due to lighting, resolution, or other technical factors.

2.2 Product Availability
While we strive to keep all Products in stock, availability may vary based on demand and manufacturing schedules. In the event that a Product is unavailable, we will notify you and offer an alternative or a refund.

3. Orders and Payments

3.1 Order Process
All orders placed through our website or through our sales team are subject to acceptance by Valvesonly Europe. We reserve the right to reject an order at any time due to reasons such as product unavailability, issues with payment, or inaccuracies in pricing.

3.2 Payment Terms
Payment for Products must be made in full before the Products are shipped, unless otherwise agreed upon in writing. We accept various payment methods, including bank transfer, credit card, and other electronic payment systems. Payment terms are typically 90 days from the date of invoice, unless otherwise specified.

3.3 Currency
All prices are quoted in Euros (€) unless otherwise stated. Any applicable taxes, shipping, or handling fees will be included in the total price.

4. Shipping and Delivery

4.1 Shipping Terms
The Customer is responsible for all shipping costs, unless specified otherwise. Delivery times are estimates, and while we make every effort to ensure timely shipping, Valvesonly Europe is not liable for any delays caused by third-party carriers or unforeseen circumstances.

4.2 Risk of Loss
Risk of loss or damage to the Products passes to the Customer upon delivery to the specified shipping address.

5. Return and Refund Policy

5.1 Right to Return
Valvesonly Europe offers a 90-day return policy from the date of purchase. If you are not satisfied with the Products, you may return them for a full refund, subject to the conditions listed below.

5.2 Eligibility for Return

• The Products must be in unused and resalable condition, including all original packaging and documentation.
• Returns will not be accepted for custom-made or special-order products.
• The Customer is responsible for the cost of return shipping, unless the Product is defective or incorrect.

5.3 Defective Products
If the Product is defective or fails to meet the agreed specifications, we will inspect the Product and provide a resolution. Depending on the circumstances, the product may either be repaired or replaced, or a refund will be issued.

5.4 Refund Process
Refunds for returned products will be processed within 30 days of receipt of the returned Product. Refunds will be issued to the original payment method used for the purchase.

6. Product Warranty and Service

6.1 Warranty Coverage
All Products sold by Valvesonly Europe are covered by a warranty against defects in material or workmanship for a period of 12 months from the date of delivery, unless otherwise agreed upon in writing. If a Product fails due to a manufacturing defect within this period, we will repair or replace the item at no charge.

6.2 On-Site Service or Return to Service Center
If a Product fails, you may request that the Product be inspected on-site by our service team. Alternatively, you may be required to arrange for the return of the Product to our service center in [Insert Country]. The Customer is responsible for the shipping costs for the return of defective Products.

6.3 Exclusions
This warranty does not cover damage caused by improper use, handling, installation, or maintenance of the Products. Any unauthorized modifications or repairs will void the warranty.

7. Limitation of Liability

7.1 Exclusion of Consequential Damages
Valvesonly Europe is not liable for any indirect, incidental, or consequential damages arising out of or related to the use or inability to use the Products, including loss of profits, business interruption, or damage to other equipment.

7.2 Maximum Liability
In any event, our liability for any claim arising out of this Agreement shall not exceed the total amount paid by you for the affected Products.

8. Governing Law and Dispute Resolution

8.1 Governing Law
This Agreement shall be governed by and construed in accordance with the laws of Germany and Italy, and any disputes shall be resolved in accordance with European Union law.

8.2 Dispute Resolution
In the event of a dispute, both parties agree to first attempt to resolve the matter amicably through negotiation or mediation. If resolution is not achieved, the dispute will be subject to the exclusive jurisdiction of the courts of Germany or Italy, depending on the specific location of the parties involved.

9. Force Majeure

Valvesonly Europe is not liable for any delay or failure in the performance of its obligations under this Agreement due to circumstances beyond our reasonable control, including but not limited to, acts of God, war, natural disasters, strikes, or government regulations.

10. Miscellaneous

10.1 Severability
If any provision of this Agreement is found to be unlawful or unenforceable, the remainder of the Agreement will remain in effect.

10.2 Entire Agreement
This Agreement constitutes the entire agreement between you and Valvesonly Europe with respect to the sale and supply of Products and supersedes any prior agreements or understandings.

By placing an order with Valvesonly Europe, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you have any questions or concerns, please contact our customer service team before completing your purchase

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.